PAYMENT: All outstanding balances for cleaning services carried out are payable by cash, cheque or direct debit (details provided on invoice) as per Little Mermaid Cleaning Services invoice. Due date for payment will be supplied to customers upon completion of the job. If paying by cheque, the customer will be responsible for all bank and legal charges resulting from a dishonoured cheque. The customer agrees and authorizes to charge any outstanding amounts owed to Little Mermaid Cleaning Services upon completion of job. Any overdue or unpaid accounts will be paid by the customer at an additional rate of 20% of the value of the total invoiced amount owing.
END OF TENANCY CLEANING, CONSTRUCTION/RENOVATION CLEAN AND ONE OFF CLEANING: The customer agrees to pay $60.00 cancellation fee per cleaner if the customer cancels or changes the date/time less than 24 hours prior to the scheduled agreed start time for an end of tenancy or one off clean. The customer agrees to pay $60.00 cancellation fee per cleaner in the event of a lock-out caused by our cleaners being turned away; no one on site to let them in; or problems with customer’s keys. If keys are provided they must open the lock without any special efforts or skills.
CLAIMS: Little Mermaid Cleaning Services has a public and employer’s liability insurance. The policy will cover any accidental damages caused by an operative working on behalf of Little Mermaid Cleaning Services. The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle the customer to no claim. Little Mermaid Cleaning Services advises that the customer or a customer’s representative must be present at the time of completion of the job so an inspection can be carried out and any corrections made on site on the same day.
RENTAL BOND BACK: The condition of the cleaning tenants leave behind them when moving out and to what standard the property should be in for the next tenant varies between property managers, therefore using professional carpet cleaners and/or cleaning services can be the best way to ensure the cleaning meets the property managers expected standard. Some property managers will only return tenancy bonds if professional cleaners are used.
When using Little Mermaid Cleaning Services for “Rental Bond Back”, we offer a check-list and/or suggestions of what we think needs to be done to make sure you will get the bond returned; However, if the check-list and/or suggestions have been ignored or you have chosen not to take advice from Little Mermaid Cleaning Services, we cannot be held responsible for any problems between the property manager and tenants in regards to the bond being returned.
Sorry I didn’t email you yesterday…Time just seems to run out at present! A Big THANK YOU for the excellent job you and your team have carried out! The difference in the house is AMAZING… I will be telling the owner (who lives overseas) how wonderful you are!
I meant to warn you about the disgusting oven, I had actually forgotten how bad it was, so please thank all of your team for an excellent job, I will definitely distribute your cards to my colleagues and hope to be able to call on you again!
A huge thank you to you and your team for the fantastic clean and we really appreciated your help with the change of dates too!
Will be sure to use you again and to recommend you to our friends and family!
It looks amazing thank you!!
The owner will be very happy.
We use the cleaning company “Little Mermaid Cleaning Services” when we need to have a job commercially cleaned.
They are always prompt and carry out a thorough cleaning work.
We are happy to recommend them.
Thanks for the good quality of your services and your pleasant demeanour. I’m pleased to say that I had no issues with the agency that I had rented from when I left the property. I will keep in mind your address as and when I require any more of your services.
Many thanks for all the work you and everyone else did in my home yesterday. It was lovely to come home and see the difference in the carpet. Glad to see that the marks by the garage and kitchen were able to be removed. It was slightly damp in places but if we continue to have the hot weather like this afternoon it will soon be dry. Lovely to do business with you and hope to be able to use your services again in the future
The ladies did a very lovely job and I told them so.
Heather and I are delighted with your girls’ work. The house is spotless and is to the same standard as the last house that you did for us. The team today were very friendly and efficient.
Many thanks indeed for your hard work Susanne. It is always a pleasure to have you and your girls clean – the walls look wonderful.
Wishing you and yours a very Merry Christmas and a Happy and Successful New Year.
Just wanted to say thanks for the wonderful job you all did on cleaning our house at Whitford when we moved out 2 weeks ago. I was so impressed with the thorough job that your team did. So were the people who moved in – they phoned us specially to say thanks. So you have made 2 families very happy! I also really appreciated the fact that you were able to do the additional job of cleaning fridge and freezer at such short notice. I have recommended your company to several friends and will continue to do so.
Thank you for helping to take the stress out of moving house.
Thanks so much for doing such a fantastic job! It was wonderful to come home to such a clean and tidy house and I think your work was worth every penny! I have already recommended your services to a couple of work colleagues.
Thank you very much. It looks brilliant. Great job! Thanks for your hard work.
Thanks so much, made the move so much easier and great clear communication too so thank you! Will forward on your good services to anyone that I hear that needs it.
Thanks a lot for a job well done – great service indeed.
Please don’t worry about the little fox. He had no great monetary value and I do understand that with the amount of junk we have there can easily be casualties, whoever is doing the cleaning! In fact I couldn’t believe how much you managed to clean all the little bits and bobs and around them too. The whole house looks wonderful – Anthony insists you have made his room twice as large and we can see colours and details in the carpets that we haven’t seen for years.
We tend to get someone in to do a spring clean about every 6 months. We don’t use cleaners in between and just do our own tidying (it probably shows!) I have never been so impressed with a spring clean before and we will definitely use only your company from now on. We’ve already agreed we should get you back in February. Shall we book that now or can you put us in your system for follow up nearer the time?
Thanks so much Susanne. Appreciate all your hard work and the discount.
It was lovely to go home to a sparkling apartment on Friday!
What a great job the team have done today. Excellent work and the whole house felt quite different when they had finished. Your daughter in particular was excellent and – she made sure that everything was carried out while she was away and she returned to check on everything and complete what had not been finished. I would be happy to recommend your company in the future.
I tell you wot, I’ll be recommending your services, you are the kindest, most reasonable cleaners. Good on you.
Have a great day.
We are very happy with your service, thank you. The house looks much better. We would also like to have the walls and ceilings cleaned please.
Thanks so much Susanne. Looks great and saved me a whole load of stress!!
I’d just like to say a big thank you to you and your team. You did an amazing job cleaning our house. I was so stoked to see how fantastic it looked when I came home. Thank you very much for your hard work.
Thank you so very much for the phone call and follow up. I will hopefully be in touch with you if the tenants are moving out. And, just an added thank you for the amazing service and polite phone demeanour. It really speaks volumes about the company as I love service orientated businesses!
Thanks Suzanne, Much appreciated! Thanks again for the great service – I will be recommending you to friends and family.
Have a good day! Kind regards.
Thanks a lot for a job well done – great service indeed.
Hi Susanne, Thank you very much for the great job your team did for us at Stanmore Bay. It has made an ageing house smell and look so much better, as well as being cleaner.
Thanks again for such a fantastic job. I will definitely recommend you to everyone I know.
I wish we had found your business earlier when we have been doing house clearances for various parents etc. Your staff were incredibly efficient, arrived on time, and left the house looking like brand new! The new owners don’t know how lucky they are! We will definitely use you again and recommend your business to friends and colleagues.
Thank you again to you and your fabulous team for all of your help and hard work. It has been very much appreciated.
Susanne was wonderful, turned up on time with lots of energy to work and did an excellent job of cleaning the rental home I was moving from. I was 100% satisfied with her services, both quoting, communicating, and completing the work. I told her she was worth every penny, and that indeed, she was the very best thing that had happened for me in this difficult moving process.
Thank you – it’s a delight to recommend Little Mermaid to everyone. I mean every word – you were a treat, thank you!
Thanks so much for the amazing work you did for us, I have recommended you to all who’ve visited, really awesome job! You’re a wonderful person!
Once again, thanks, will see you in the future.
Thank you for the cleaning service you provided. We are very happy with it and are sure it will help with the sale! We will pass your details to anyone we know that would use this service.
I have to say your company has done the best job to date among all our other contractors and we would certainly use you for all future jobs.
Thank you and your team for doing such a great cleaning job on my vacant home I was very impressed seeing the clean home that night, you and your team must have worked very hard. It would have taken me over a week to do what you managed to do in an afternoon.
I would be happy to recommend your services in the future, you took a load off of my mind and enabled me to carry on getting the home organised for selling.
I was delighted with the work your team did. I was disappointed that the kitchen installers were there that morning. The cleaning crew was supposed to have an empty house to deal with. They showed great flexibility in managing to work around the chaos. I am more than happy to recommend your service.
Thanks so much for the very professional job you completed for me at West View Road yesterday.
I just want to thank you so much for all your help last week. Your staff were very efficient and the windows and blinds looked fantastic when they had finished.
Thanks for cleaning the Long Bay house – wonderful job and very happy with service.
Little Mermaid Cleaning Services have been providing cleaning services for our clients for the last two years (2005-2007). We have struggled in the past to find high quality cleaning to the standard we require, and have been extremely pleased to find Susanne. She’s flexible, thorough, reliable and trustworthy. We will continue to contract to Susanne and would strongly recommend her to others.
WOW!! I am so thrilled with the job your team have done! I popped around tonight to drop things off and am so impressed with how clean everything has come up, especially downstairs, and the kids rooms.
Thank you so much! I’m ready to move in now knowing it’s nice and clean.
Recently a tenant from a property of mine used your services after he shifted out (4** East Coast Road). I just wanted to let you know what a fantastic job you did. I was amazed at the level of detail you put in to cleaning every surface – even the ones not in view! I’ve seen various cleaning jobs over the years and none of them compare to the effort and care you took. So thank you for such a good job.
My parents are finishing a home renovation soon so I got a copy of your business card via the property manager and have sent it to them.